Turn a roadmap request into an outcome conversation
Choose probing questions that translate feature requests into desired outcomes.
Requested fix A customer asks for approval reminders during a roadmap review. You need to uncover the value behind the request without sounding dismissive. Ask for better Respect the request, then ask what would measurably improve for the customer if it existed. Weak move debate the feature immediately You learn what value the request is trying to create. Empathy widens when you listen for the desired result, not just the named solution. Respect the ask The customer says, "We need approval reminders next quarter." What is your best first move? Clarify the outcome The customer replies, "Mostly I want approvals…
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