Choose milestone-based recovery actions when a customer goes quiet early in onboarding.
Week two The customer has gone quiet before the first setup milestone is complete. Elapsed time is increasing while evidence of progress is not. Use the ladder Diagnose the blocked milestone before you chase responsiveness A good recovery message is built from the milestone that is slipping and the missing evidence behind it. Weak move Send another generic nudge with no new clarity. You shorten the recovery path instead of just increasing follow-up volume. Use milestone risk, not silence alone, to choose the recovery move. Diagnose the silence Node 1 What is your strongest first move? Choose the recovery path…
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in