CUSTOMER-ONBOARDING5 MIN READ
Dialogue: the customer says “We are too busy to continue”
Recover a stalled onboarding conversation by narrowing the next ask to protect the activation path.
Nadia NA Customer Champion Stall point 0:22 The polite pause Nadia wants to defer onboarding for a month because the team is overloaded. A month-long pause often breaks momentum and makes activation much harder to recover later. 3 weeks since kickoff 0 guided uses completed 1 month requested delay Teach 0:38 Framework Shrink the next proof
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