CUSTOMER-ONBOARDING5 MIN READ
Dialogue: “Can we do full training first?”
Respond to a customer request for broad early training without losing trust or momentum.
Marco MA Customer Champion Planning call 0:12 Good intent, bad sequence Marco wants broad training for the whole team before the system is configured enough for real use. If you say yes too quickly, you create a lot of learning activity without movement toward activation. 60 future approvers 0 live workflows yet 1 first approval cycle targeted Teach 0:40 Framework Teach at the moment of use
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