Build a Mission Impact Map

The COO asks whether the customer portal is critical, but the team has only labels, not a mission impact map. Map outcome -> dependencies -> tolerance -> fallback decision. Calling every connected system critical creates a recovery queue where nothing can be prioritized and nobody owns the fallback decision. Outcome Name the business outcome in plain language: customers can submit payments and receive confirmation. Resilience is measured against the outcome, not the application name. A portal can fail in ways that affect viewing but not payment, or payment but not viewing. Dependencies List only dependencies needed for that outcome: identity,…

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