Run a Mini FMEA on a Status Field
Apply severity, occurrence, and detectability to choose controls for a critical data field.
customer_status drives billing, support access, and churn reporting. Canceled customers stayed active for two days. Mini FMEA: failure mode -> effect -> severity -> occurrence -> detectability -> control Fixing the most visible defect first can leave the highest-risk failure mode untouched. List modes Modes: canceled remains active; active marked canceled; invalid status value; CRM and billing status disagree. Failure modes are specific ways the field can fail, not generic complaints that status is wrong. Score risk Canceled remains active: severity 5, occurrence 3, detectability 2. Invalid status value: severity 2, occurrence 4, detectability 5. The invalid value is frequent,…
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