Assign ownership before a shared data product becomes orphaned
Make ownership decisions for a cross-functional data product using RACI and RAPID principles.
Shared score Everyone wants the customer-health score, but nobody has accepted ownership for meaning and change. The launch will create more conflict unless roles are explicit. RACI + RAPID Separate input, build, approval, and ongoing decision rights A shared data product needs broad consultation and narrow accountability. Everyone owns it No one can safely change it A data product that can evolve Consult broadly, decide clearly. Definition Decision 1 Sales and CS disagree on what health means. Who should approve the first metric definition before engineering starts the model? Build Decision 2 The definition is approved. Now the model, pipeline,…
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