Recover a missed deliverable
Recover a missed deliverable by finding root cause and running a small process improvement cycle.
Missed report A monthly financial status report is one day late. The customer noticed, the analyst feels blamed, and the team has not checked the upstream inputs. If the team only fixes this month's report, the same failure can repeat next month. Five Whys + PDCA Find the cause, then test the fix Five Whys drills past symptoms. PDCA makes the improvement real by planning, testing, checking, and adjusting the new control. Reflex Tell the analyst to be more careful. The miss creates a better process, not just a warning. Fix the system that produced the miss. 01 Contain 02…
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