Use SBI to discuss subcontractor performance with facts, impact, inquiry, and recovery.
Riley Chen RC Subcontractor program manager S Situation B Behavior I Impact Supplier call 20 sec The moment The subcontractor missed a gate that blocks integration. You need recovery without turning the call into blame. A vague tough message may damage trust; a vague gentle message may miss the recovery. 2 slots government-witnessed lab time blocked 48 hrs until customer status
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