Hallway handoff: from vague ownership to clear authority
Transform a vague handoff into a delegation brief with explicit authority, accountability, and support.
Compare the hallway handoff. What changed from vague ownership to clear delegated authority? Before: "Can you own the partner brief?" Sam nods, but the authority is unclear. After: Sam owns the draft and recommendation; Leila keeps final partner accountability; Legal is consulted only on exclusivity. The handoff moved from vague "own it" to a named Appelo level: Sam recommends and decides draft structure, while Leila keeps the final partner commitment. RACI became visible: Sam is Responsible for the draft, Leila is Accountable for the final message, Legal is Consulted only on a defined clause, and Sales is Informed after approval.…
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