Use 5 Whys on late morning starts

The first patient is seated 11 minutes late multiple times in one month. 5 Whys: keep asking evidence-based why questions until the team reaches an actionable process cause. The common trap is stopping at the first human explanation, such as the assistant was late or the front desk was slow. That often names the person closest to the defect, not the root cause. Why 1 Why was the first patient seated late? The room was not ready at 8:00. This shifts from a schedule symptom to a room-readiness symptom. Why 2 Why was the room not ready? The setup tray…

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