Convert a small broken-appointment dataset into a prioritized improvement action.
Twenty-six broken appointments are spread across six reasons, and the team wants to add more reminders to everyone. Pareto: rank categories by contribution, then target the biggest controllable cause first. The common trap is treating a chart as proof that every category needs a fix. Pareto is about focus, not equal action; spreading effort across every cause makes the first test harder to measure and easier to abandon. List categories Insurance confusion: 12, forgot: 5, transportation: 4, illness: 2, cost anxiety: 2, unknown: 1. Consistent categories make the pattern visible. Rank by contribution Insurance confusion accounts for 12 of 26…
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