ADKAR cards for rolling out a new intake workflow
Recall ADKAR elements and apply them to a dermatology workflow change.
ADKAR What does ADKAR stand for? The individual adoption path Recall Knowledge vs. Ability in digital intake Compare If people know the process but revert under pressure, the gap is Ability. This new intake form slows me down. An MA is reverting to paper after two busy mornings. Manager line Tell me where it slows you down in a real rooming sequence. If the barrier is tablet access or a patient edge case, we will fix that instead of just repeating the rule. Do not answer only with "we already trained you." It distinguishes resistance from an Ability barrier and…
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