Find the stockout cause before blaming the orderer
Use Five Whys to move from a supply stockout symptom to a process countermeasure.
Procedure morning The clinic is out of 4 mm punches even though the par sheet says two boxes should be available. A stockout during procedures costs provider time, patient confidence, and staff trust. Five Whys Symptom -> process cause -> countermeasure Five Whys keeps the team asking why the system allowed the miss. The goal is a countermeasure that changes future conditions. Blame "Who forgot to order?" The fix changes the system rather than the mood. Root cause is where prevention becomes possible. 01 First why 02 Evidence 03 Fix Avoid the blame fork The provider asks who forgot to…
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