Test the no-show fix on one clinic block
Design a small PDSA test for a dermatology scheduling improvement.
The move: make the scheduling experiment small enough to learn from. Start with the aim A no-show problem is not solved by naming a favorite tactic. First name the target population, the current baseline, the desired movement, and the deadline. In dermatology, that might be established acne follow-ups, cosmetic consults, Mohs post-op checks, or patch-test readings. Each has different patient motivations and operational consequences. Pick balancing measures A change can improve one number while damaging another. If you add reminder calls, measure staff time. If you add overbooking, measure wait time and provider overtime. If you add deposits, measure complaints…
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