DERMATOLOGY-PRACTICE-MANAGEMENT5 MIN READ
Negotiate the lab delay with alternatives in hand
Use BATNA and interests to negotiate a pathology lab service issue.
Morgan ML Pathology Lab Account Manager B BATNA I Interests O Options Vendor pressure 20 sec Turnaround delay Eleven specimens missed the five-day target this month. The provider wants action, but changing labs has real transition cost. A threat without a real alternative weakens the practice. A call without a clear request wastes leverage. 11 late specimens this month 5d target turnaround
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