Sort symptoms from root-cause thinking
Distinguish symptoms, process causes, and countermeasures in dermatology operations issues.
Sort each card into Symptom, Problem statement, Process cause, or Countermeasure. Symptom Problem statement Process cause Countermeasure Patients keep asking why the provider is late The MA is searching for specimen bottles during the visit Biopsy rooms are not fully reset within seven minutes in 9 of 20 observed turnovers Monday acne follow-ups no-show at 18 percent compared with the clinic average of 9 percent Partial supply boxes are counted as full boxes on the par sheet The EHR ready status is not changed until insurance scanning is complete Add a partial-box count rule and low-stock line for specimen bottles…
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