Build a sprint map that identifies the customer, goal, and critical target moment.
A SaaS team wants to sprint on 'new onboarding,' but the journey includes signup, workspace setup, teammate invites, permission policy, billing approval, integrations, and first report. Actor to outcome to critical behavior The common trap is mapping every internal system detail and calling the thickest area the target. A sprint map should expose where user behavior changes the decision, not where the company has the most process complexity. Actor Write the primary actor on the left: 'new workspace admin at a 200-person company.' The map starts with the person whose behavior Friday must reveal, not with the product surface. Outcome…
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