DEVOPS-FUNDAMENTALS5 MIN READ
Turn "who broke it" into "how did the system allow it"
Guide a postmortem from blame toward systemic causes and concrete preventive actions.
Ravi R Engineering director 1 Redirect 2 Context 3 Action postmortem room 20 sec The moment A payment deploy caused duplicate charges for 42 customers. A director asks why Mateo approved it. The question may feel accountable, but it can shut down the evidence needed to prevent recurrence. 42 customers affected missing contract test blameless rigor
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