Write the aim before the fix

The move: make the improvement target visible before choosing the intervention. In a dialysis center, operational pressure makes fast fixes feel responsible. But a fast fix can create a new bottleneck if the team has not named the real aim. The Model for Improvement turns the pressure into a disciplined sequence: aim, measure, change, test. Aim Name the patient group, location, baseline, target, and date. "Improve turnover" is too soft. "Reduce first-shift treatments starting more than 10 minutes late from 28% to 15% by July 31" is a target the team can inspect. Measure Use one outcome measure and one…

Sign up free — one personalized lesson every day, matched to your role and goals.

Already have an account? Sign in