Change-resistance battlecards for the floor
Use quick resistance responses that distinguish urgency, awareness, knowledge, ability, and reinforcement barriers.
Awareness They say: "Why are we doing this now?" Use when the barrier is Awareness, not skill. Your line Because access changes are reaching care-plan review late. This field makes the risk visible before the next treatment plan decision. Saying "because it is required" may produce compliance without understanding. ADKAR starts with awareness of why the change matters. Ability They say: "I know why, but I cannot do this during turnover." Use when the barrier is real-shift ability. Then our job is to test where it fits. We will try it with one pod today and remove any step that…
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in