DIALYSIS-CENTER-MANAGEMENT5 MIN READ
Coach a cannulation miss without shame
Use SBI plus an intent question to coach a technician on a sensitive performance issue.
Nina N Patient Care Technician S Situation B Behavior I Impact The conversation 20 sec Coaching moment Nina has had three difficult cannulations this week. A patient asked whether someone else could cannulate next time. The standard must be protected without making staff hide skill gaps. 3 difficult attempts 1 patient trust concern
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