Incident response pocket cards
Recall concise incident response moves for safety, communication, and follow-up.
First five What are the first five moves in a field incident? Stabilize the dog, secure the scene, contact operations, notify the client through one owner, document facts. Investigation and blame wait until immediate safety and communication are handled. Stabilize vs. explain What should happen before explaining why the incident happened? Root cause analysis starts after the immediate incident is stable. Client panic The dog has a minor paw cut and the client asks, "Is my dog okay?" Is my dog okay? What happened? Your line He is safe with us right now. We stopped the walk, checked the paw,…
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