Commit to a three-day no-show experiment
Commit to a small Plan-Do-Study-Act experiment that targets one no-show cause.
Run a three-day PDSA test to reduce one driving lesson no-show cause. Choose a specific learner segment such as first lessons, early-morning pickups, road-test prep, or unpaid-balance bookings. Plan: I will test [change] for [learner segment] for 3 days. Do: [who sends/does what]. Study: I will compare [measure] before and after. Act: I will adopt, adapt, or abandon based on the result. For the next 3 days, I will test a confirmation text for early-morning lessons. Dispatch sends it at 6 p.m.; unconfirmed learners get one call by 8 p.m. I will track confirmation rate, no-shows, and admin minutes. In…
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