Classify package features into Kano must-have, performance, and delighter categories.
Place each package feature into the Kano category it best represents. Must-have: expected baseline Performance: more is better Delighter: unexpected extra Licensed instructor assigned to every behind-the-wheel lesson Training vehicle is insured, clean, and roadworthy More mock-test routes with written readiness feedback Priority access to retest-prep slots after a failed road test Personalized video clip showing one improvement moment after each package milestone Parent-friendly progress snapshot after every third lesson Branded learner confidence card after first independent drive Clear cancellation and rescheduling policy before payment
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