Use RACI to assign responsible, accountable, consulted, and informed roles for test-day readiness.
The move: give every test-day readiness item one accountable owner. RACI stands for Responsible, Accountable, Consulted, and Informed. It is not bureaucracy when the work crosses a front desk, instructors, fleet, and admin. It is a short way to stop responsibility from dissolving into the group. Use it on the risky parts of test day: learner ID and permit, payment status, appointment confirmation, vehicle registration and insurance, instructor skill note, pickup time, and contingency contact. For each item, ask: who does the work, who owns the final yes or no, whose input is needed, and who only needs the update?…
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