ECOMMERCE-OPERATIONS5 MIN READ
Use an A3 to align finance on refund speed
Use A3 thinking to discuss refund-speed improvement with finance using current condition, root cause, countermeasure, and evidence.
Iris I Finance Manager 1 Current condition 2 Root cause 3 Countermeasure Refund-speed debate 20 sec The tension Operations wants auto-refunds for low-risk returns under $75. Finance worries the change will create fraud leakage and cash-control problems. A solution pitch will trigger defense; an A3 invites shared problem solving. 4,600 monthly refund contacts $75 proposed threshold
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