Score ecommerce process failure modes and choose the highest-risk mitigation.
The team must choose one guardrail across stale inventory, address validation misses, and carrier scan gaps. FMEA: prioritize failure modes by severity, occurrence, and detection, then choose a control that reduces the highest risk. The common trap is to prioritize the most frequent nuisance while ignoring a severe failure that current controls cannot detect before the customer sees it. List failure modes Stale inventory at checkout, address validation miss, carrier first-scan gap. Failure modes must describe how the process can fail, not just the team that owns the step. Score effects Stale inventory effect: customer pays for unavailable item, refund…
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