Use the right incident move for the decision domain
Recall which operating move fits each Cynefin domain during ecommerce incidents.
battlecard Chaotic domain Customers cannot pay and error rates are rising minute by minute. Checkout is failing live. Do not open a long root-cause debate while customers are blocked. Say Stabilize first: disable the failing path, route to backup if available, freeze risky releases, and assign root-cause analysis after service is restored. In chaos, the first job is to establish enough order for analysis to matter. Complicated versus complex Which response fits the situation? Complicated has discoverable cause. Complex reveals cause through action. Clear domain What is the move when the rule is known and the situation is stable? Sense,…
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