Walk a late-order incident with DMAIC
Apply the DMAIC sequence to a recurring late-order incident without jumping straight to a fix.
Recurring miss It is the third Thursday with more than 300 late orders. The team is already proposing overtime, credits, and checkout copy changes. The risk is treating a repeat pattern as a fresh emergency. DMAIC Define, Measure, Analyze, Improve, Control DMAIC keeps the team from jumping to the fix before it knows the defect, baseline, cause, countermeasure, and control. Shortcut Add overtime again The team fixes a pattern, not just a day. Do not buy relief before you know which process creates the recurring miss. 01 Define 02 Measure 03 Improve 04 Control
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