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ECOMMERCE-OPERATIONS5 MIN READ

Use SCOR to rescue a promotion without hiding tradeoffs

Use SCOR process categories to frame cross-functional promotion tradeoffs.

Promo pressure Demand is 42% above plan, one bundle component is late, and return complaints mention a missing accessory. A local sales decision can become a fulfillment and return failure if the tradeoffs stay hidden. SCOR lens Order, Source, Fulfill, Return, with Orchestrate over the tradeoff SCOR helps teams see the end-to-end process affected by a customer promise. Local view Keep promo live because conversion is strong The team chooses a promo move with known tradeoffs. If a decision creates work in another SCOR process, that process belongs in the decision. 01 Order 02 Source 03 Fulfill 04 Return

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