Sort root causes before choosing a fix
Classify possible ecommerce defect causes into fishbone-style categories.
Sort each possible cause of wrong-item returns into the best fishbone category. People Process Systems Materials Measurement Environment New temp pickers were trained on the old bin naming convention The shift lead did not know the reset changed variant placement The slotting reset checklist skipped a final variant separation check Exceptions from the first hour were not reviewed until end of day The handheld scanner accepts a parent barcode for two child variants The pick path app still shows the pre-reset location sequence Two variants have nearly identical inner packaging with small size text Replacement bin labels curled off the…
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