ADKAR cues for care workflow adoption
Use ADKAR cues to pick the right support for a care workflow change.
ADKAR What does ADKAR diagnose? Five outcomes for individual change. Awareness problem or Ability problem? Do not use a why message to solve a workflow barrier. They say: We already told everyone. Why are they still not doing it? We already told everyone. Why are they still not doing it? A manager is frustrated by low adoption. ADKAR line Telling builds awareness. Let us check whether the gap is desire, knowledge, ability, or reinforcement. Do not equate announcement with adoption. It moves the conversation from frustration to diagnosis. What is a Reinforcement move after a new care workflow launches? A…
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