Use Five Whys to explore a repeated care issue without blaming the resident or staff.
Repeated pattern Mrs. Chen approaches the front door at the same time most evenings. The team needs a testable cause, not another label. Root-cause lens Ask why until the cause becomes actionable Five Whys is useful when the first explanation is too broad to improve. Trap She wanders is a description, not a cause. A prevention idea that can be tested. Root cause is the explanation that changes what you do next. 01 First why 02 Evidence 03 Test Step 1 The team says Mrs. Chen is wandering again.
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