Run a focused PDSA cycle for a recurring call-bell response problem.
Call-bell waits spike after dinner on Oak Wing, especially between 6:30 and 7:30 p.m. PDSA: Plan, Do, Study, Act The common trap is telling staff to answer faster without changing the workflow that creates the delay. Before Reminder at handoff: answer bells promptly. No prediction, no test boundary, no learning. After One-wing, one-evening test with a prediction, measure, result, and adapted next cycle. Plan Prediction: a 6:20 comfort round will reduce toileting and water call bells by 25 percent from 6:30 to 7:30. The prediction makes the test falsifiable. Without it, the team cannot tell whether the change worked or…
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