Use psychological safety to respond constructively to an admitted error.
Jules J Finance manager 1 Receive 2 Repair 3 Learn Live conversation 20 sec The moment Jules messages at 7:20 p.m.: "I found the reporting error. It was my formula. The client deck is already out." The VP is copied on the thread. The first reply sets the emotional contract. Framework 90 sec Psychological Safety (Edmondson) Listen for the need, then make the next step concrete
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