Intake Phrases That Hold the Line
Recall practical intake phrases for confidentiality, neutrality, fact gathering, and next steps.
Confidentiality Can you promise not to tell anyone? The employee is afraid of exposure before sharing details. Your line I will limit sharing to people who need it for the process, but I cannot promise complete secrecy. I can explain the next step where possible. Do not say "this stays between us" unless that is actually true. It creates real trust by naming the boundary before the employee relies on a false promise. Neutrality Validate without making a finding. Empathy should open the conversation, not decide the case. Fact focus What are the four first fact questions? Who was involved,…
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