Describe Behavior Before Motive

The move: write the camera before you write the conclusion. SBII stands for Situation, Behavior, Impact, and Intent. It is valuable in employee relations because it protects the process from premature interpretation. Situation locates the event. Behavior describes what a person said or did. Impact explains what changed for the work or the people involved. Intent is explored as a question, not assumed as a verdict. Why it works ER decisions often depend on credibility, consistency, and evidence. If the file says "hostile," "lazy," or "retaliatory" before the facts are separated, later review becomes muddy. Observable language gives each party…

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