EMPLOYER-BRANDING5 MIN READ
Sort: listen, respond, or change?
Sort reputation-management actions into listening, responding, and changing buckets.
Sort each action into the right part of the reputation loop. Listening collects and clusters signals. Responding addresses the public narrative. Changing fixes the underlying experience. Listen Respond Change Cluster recent reviews by issue theme Post an evidence-based reply to a candidate complaint Set a 48-hour update SLA for interview stages Compare review themes with recruiter debrief notes Update the role page after the process fix is real Train interviewers on a consistent explanation of work realities
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