Do not hide a change order inside goodwill
Choose a change-control response that protects relationship, scope, fee, and schedule when extra work appears.
14h estimated design time before QA 2 disciplines affected by one option 24h client's requested turnaround The client asks for one more lobby option overnight. What is the strongest response? Acknowledge the need, define the added deliverable, give the impact, and offer an add-service or trade-off Say yes now because preserving goodwill is worth more than a small number of unplanned hours Refuse the request because the contract baseline has already been approved Ask the team to absorb it internally and decide later whether it is worth mentioning The strong move keeps partnership and control together: yes is possible, but…
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