ENGINEERING-FIRM-MANAGEMENT5 MIN READ
Give client-meeting feedback without a character trial
Use Situation-Behavior-Impact feedback to address a client-meeting behavior without triggering defensiveness.
Leo L Structural lead S Situation B Behavior I Impact The moment After the client review Feedback setup Leo gave a technically correct answer in a way that shut down the owner. Priya wants to keep his authority and improve the client dynamic. The next meeting is in 48 hours, so the feedback has to be clear and usable. SBI 1 min The feedback frame Situation -> Behavior -> Impact -> Inquiry
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