Run DMAIC on invoice-match defects
Apply DMAIC to diagnose and improve an ERP invoice-match defect pattern.
AP has 640 blocked invoices in hypercare, and the queue refills after each cleanup push. DMAIC: Define, Measure, Analyze, Improve, Control The common shortcut is to assign more people to clear the queue. That treats the symptom and leaves the defect generator untouched. Define Problem statement: invoices blocked more than 48 hours after receipt are delaying vendor payment and month-end accrual accuracy. A good definition names the defect, threshold, business impact, and process boundary. Measure Baseline: 640 blocked invoices; 58 percent quantity mismatch; 31 percent price mismatch; 11 percent missing receipt. Measurement keeps the team from optimizing the loudest anecdote.…
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