Build role training from critical behavior
Design ERP role training by working backward from results to behaviors to learning needs.
The ERP training plan is organized by modules, but leaders need confidence that role-critical behaviors will happen after go-live. Kirkpatrick backward design: Results, Behavior, Learning, Reaction Training teams often teach screens in menu order. That creates coverage, but not necessarily job performance. Level 4 Result Target result: ship-confirm accuracy stays above 98 percent during the first 15 business days after go-live. Start with the operational result the training must help protect. Level 3 Behavior Critical behavior: warehouse supervisors resolve pick exceptions before wave close and escalate blocked picks within 30 minutes. Behavior is what people do in the work environment,…
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