ERP-IMPLEMENTATION5 MIN READ
Run a root-cause conversation without blame
Use root-cause analysis questions to move an ERP defect discussion from blame to process correction.
Tessa TI Integration lead O Observe C Causes F Fix The moment 20 sec Defect triage A test payment run creates duplicate payments. Finance and IT are each sure the other team caused it. Blame narrows the cause set too early and leaves the process vulnerable. The formula 1 min Cause analysis Observation, causes, controllable fix
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