ERP-IMPLEMENTATION5 MIN READ
Coach a super user after a failed UAT round
Use ADKAR to coach a super user from UAT frustration to a specific ability-building next step.
Elena EW Warehouse super user H Hear D Diagnose S Support The moment 20 sec UAT round two Elena says she is done testing because scripts are wrong, scanners freeze, and defects disappear. If you treat this as attitude, you lose the person closest to warehouse reality. The formula 1 min ADKAR coaching Hear, diagnose, support
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