ESCALATION-MANAGEMENT5 MIN READ
Escalate on Criteria, Not Frustration
Escalate past a blocking decision-maker using explicit criteria and decision rights.
You are leading a pricing exception for a renewal worth $420,000. The product director who must agree to the exception has canceled two review slots and has not answered the final memo. Legal and Sales are waiting. The customer deadline is 5 p.m. The organization does have an escalation path for blocked commercial decisions, but using it will be visible. What is the strongest move?
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