Who Owns What in This Escalation?

Sort each participant into the role they are actually playing in the escalation. Responsible Accountable Consulted Informed Engineering lead actively triaging logs and executing the mitigation. Operations director who owns the final call on customer-impact trade-offs. Legal partner reviewing whether the next customer statement creates additional exposure. Regional sales leaders who need the approved update but are not in the live decision loop. Customer support manager coordinating the approved messaging workflow. Security lead asked for input on data-handling implications before a workaround ships.

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