Trace bad reviews to a root cause
Use repeated why questions to separate review symptoms from controllable operational causes.
Review cluster Three guests in two weeks say the same thing: "The game master gave away too much." If you only tell hosts to hint less, you may leave the actual stall untouched. 5 Whys Ask why until the answer becomes a controllable condition. Do not stop at the first human action. Trace the chain into evidence, standards, tools, and design. Blame Host hinted too much. The fix changes the system, not just the mood after a complaint. The useful root cause is one you can change and then verify. 01 Symptom 02 Evidence 03 Now you try First why…
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