Choose stronger safety controls before relying on signs, scripts, or staff memory.
Safety call A guest misses a low platform edge during a dim finale and reports ankle pain in the lobby. The choice now shapes both guest safety and legal exposure. Hierarchy of Controls Prefer controls that do not depend on perfect guest behavior. Move from eliminating the hazard to engineering the environment before relying on scripts, signs, or PPE. Weak reflex Add a warning sign and move on. The hazard is reduced even when guests are excited, distracted, or in character. Controls that physically change exposure are more reliable than controls that ask people to remember. 01 Remove 02 Engineer…
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