EVENT-VENUE-MANAGEMENT5 MIN READ
Reset a late AV vendor with SBI-I
Use SBI-I to address a vendor miss without blame or vagueness.
Leo L AV vendor lead S Situation B Behavior I Impact Vendor reset 20 sec The moment Soundcheck was scheduled for 3:00. AV arrived at 3:35, and executive rehearsal starts at 4:30. The goal is to recover the next 50 minutes and prevent repeat, not win an argument. 35m late 4:30 COO rehearsal
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